Phi Phi Villa Resort

We were so lucky to get a front sea facing family bungalow ! It was amazing … we woke early every morning to watch the world go by at the slow pace it is, and enjoy a drink as the sunsets, Everything is so close, sitting on the beach edge was stunning, and a lovely pool area, Breakfast was simple and lovely, As a family with children we stayed 4 nights, loved every moment and will return.

I stayed two nights at this hotel, and it was an absolute nightmare from the moment we arrived. We were placed in a ground-floor room at the very back of the property, with a massive construction site literally two meters from our window. Workers were cutting wood constantly, creating an unbearable, relentless noise. It was so loud that it was simply impossible to stay in the room. We asked to change rooms, but our request was flatly refused by a staff member who was shockingly rude and clearly has no place working at a hotel reception. To make matters worse, in the middle of the first night, we were woken up by a phone call from this same person, complaining that we had reported the issue to Booking.com. He then told us to leave the hotel immediately and said he would refund the second night. After an already exhausting day dealing with the noise, we ended up spending a sleepless night, stressed and worried about where we would be able to stay the following night. This experience was absolutely unacceptable. It is a disgrace.

Check in was quick and we were able to leave our bags and use the pool until our room was ready. We were given a twin room rather than the double we had paid for. Receptionist helped us book a long tail boat trip. Towels were very dated and there was some construction going on. This is about 1km walk from the pier and the main junction but very walkable once you have had your cases dropped at the hotel - they have couriers with giant wheelbarrows so don't worry if you have heavy cases. Pool is lovely, clean and well looked after and staff are constantly wiping the water and sand off the floor. Breakfast was quite basic for the high price of staying here.

Where do I start?; the facilty, the restaurant, the staff, the beach, the markets, snorkeling ..... Such an awesome stay. I read all the reviews here. Some complained of a long walk and some complained of construction. Yes, they are building new units and yes, you have to walk a bit as there are no vehicles on the island. Neither was an issue. We loved our villa and the restaurant. Hiked to all four viewpoints for sunsets. Shopped so many stores and market stalls. Took long tail boat rides for viewing, swimming and snorkeling. Staff was extra attentive. The entire local community was so welcoming. We could so live here.

The hotel is located towards the end of the main strip approximately 15 minutes walk from the pier. Despite being fully booked, there were no problems getting loungers by the pool or on top of the beach. The breakfast a good selection but the juice was poor quality. Rooms were a good size and clean. There was no warning, but on arrival we had to pay 2,000 baht in case for a deposit. Sure we got it back, but I had to go to the cash machine to get this money. We had a "room" 3rd floor. No lift and fairly steep steps. Yes they took our luggage to the room, but if you have even a slight mobility problem, be aware. The breakfast was also upstairs with no lift. So no pushchairs. The sea area at the beach was restricted, mainly because of the constant coming and going of various boats. Because of the tide it was only realistic to swim 40% of the time. The rest of the time, at it's deepest point was only waist deep. We booked a longtail boat for the day and were told very specifically that we would not need to pay entrance fee to the national park if we landed at Bamboo island. However on landing we had to pay 400 baht each in cash. Fortunately I had that much cash, but .....

Avoid this hotel at all costs. Arrived and was taken to our room, immediately noticed that it was directly adjacent to a live building site. The route to the site was in front of our balcony and the builders even set up desk saws 2 feed away from it. The noise and dust was terrible. On one occasion, we saw a worker taking a shower with a hosepipe next to the balcony - disgusting. We asked to move and were offered a room 2 rooms away - still directly next to the live construction site. I complained to the front of house staff and I have never in all my years had to deal with such a rude, arrogant and ignorant human. Because I complained he actually threatened to cancel my booking and through me and my family (young boys) out in the street. Luckily, I called booking.com and they insisted that he could not cancel the booking. Please, please do not book this hotel as you may be put in one of the rooms next to the building site. And to be spoken to with the contempt of the arrogant front of house weasel is not pleasant. There are loads of better hotels in PhiPhi so take note.

The hotel is perfect for a few days in the Phi Phi Islands. It’s located not far from the main pier, with plenty of restaurants and shops nearby. We booked a private villa, and it was a great choice, spacious, with comfortable beds. The pool is fantastic, and the private beach is very convenient. Breakfast is simple but practical. We also booked a long-tail boat directly through the hotel at a good price.

When we arrived we were put at the back of the resort right next to a construction site with lots of noise and activity. I asked to move room and we were moved to an area slightly further away but we could still hear the noise. I walked into the new room and found there was a lot of excess water on the bathroom floor so i wiped the floor with towels.Later in the afternoon the bathroom was covered in water again. I discovered a leak under the sink and informed the staff. It took 3 of them around an hour and a half to fix it as they were in and out of our room.the water in the shower was cold in the morning and had no pressure,the aircon unit was so loud at night it kept us awake,there was no minibar as advertised.overall we were very dissapointed with this hotel and would not recommend anyone to stay here.if we knew there was construction work we would not have booked this hotel.

We recently stayed at Phi Phi Villa Resort and overall our experience was quite mixed. There were definitely some highlights – the location is lovely, set close to the beach and pool but not overly busy, and there are plenty of shops nearby. We were pleasantly surprised to be upgraded to a beach view room, which was scenic and came with a very comfortable bed. The staff also arranged for our luggage to be taken to and from the pier, which was a big help, and I really enjoyed seeing the many cats around the resort, all of which looked well cared for. That said, there were several areas that let the resort down. Breakfast was particularly disappointing: uncovered fruit attracted flies, no cutlery was set out, the pineapple juice tasted off and didn’t seem fresh, and with limited options and no air conditioning in the dining area, we just wanted to eat quickly and leave. Our room also wasn’t as clean as we would have hoped — there were dead bugs on the walls, red stains on the toilet seat and one of the glasses was cracked. The walk from the pier is quite long and includes a small hill, which wouldn’t be ideal for anyone elderly, pregnant, or who struggles with walking at a faster pace. Although the staff carry the luggage for you, I was left frustrated when two male staff members saw me struggling to lift my suitcase up some stairs, looked directly at me, and chose not to help. Service in general felt inconsistent – some staff were very warm and welcoming, while others seemed uninterested. Added to that, there was no mini bar in the room, and very little air conditioning outside of the bedrooms. Even in reception, the fans were positioned only towards staff behind the desk. The location itself has plenty of potential, but our experience was dampened by an industrial boat parked right outside the beach view, which put us off using the beach altogether. Overall, Phi Phi Villa Resort has its positives, particularly in terms of location and some thoughtful touches, but the lack of attention to cleanliness, comfort and consistent service meant our stay didn’t quite live up to expectations.

Great beach front location; Maya, Krom, Kittypong all outstandingggggggggggg