Cassia Phuket, part of Banyan Group
Luxurious Suites with Stunning Views
At Cassia Phuket, indulge in the ultimate relaxation with spacious suites offering separate bedrooms, living areas, and private balconies overlooking the sea. The fully equipped kitchen allows for convenient indoor cooking, while the hot shower facilities provide a touch of luxury in the private bathroom.
Convenient Services and Amenities
Enjoy housekeeping services every two days, complimentary shuttle service, and round-the-clock assistance from the front desk. The outdoor pool and sun terrace offer the perfect spots to unwind, and the bar serves refreshing drinks for a leisurely evening.
Delicious Dining Options
Savor a variety of culinary delights at Vista Gastro - Pub, where you can enjoy coffee, snacks, and meals with a breathtaking view. Don't miss the buffet breakfast to start your day on a delicious note.
Experience luxury and comfort at Cassia Phuket - book now for an unforgettable stay!
Amenities
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Location
Bang Tao Beach, ThailandHotel guest reviews
Very good · based on 1,269 reviewsAI summaryOverall stays are largely positive with many recommendations and pleasant family experiences, tempered by intermittent service/cleanliness issues that slightly reduce the experience for some guests.
Cleanliness7.2
Multiple reviews mention old/dirty apartments, a room that smelled of urine and requests for urgent repairs; some guests found rooms acceptable but cleanliness issues were repeatedly reported.Service8.4
Service is generally praised (helpful, attentive staff, assisted with transfers and wedding needs), but there are notable negative incidents at reception/checkout describing rudeness and unhelpfulness.Location9.2
Location is frequently highlighted as excellent and convenient (near beach, shops, restaurants, lagoon views) and noted as a major positive across multiple reviews.Room8.0
Rooms are described as spacious and well-partitioned (good for families) with comfortable beds, but several mentions of ageing fixtures and maintenance needs (closet/door faults, sockets, bathroom fixtures).Amenities8.7
Amenities such as the pool, kitchenette in appart’hotel units, and transfer options are appreciated; some guests value the family-oriented layout and number of AC units.Value for money9.0
Multiple guests explicitly call the property good value or great value for families, finding it affordable and practical for their needs.Food and drink7.5
Mixed feedback on breakfast and F&B: some praise a varied breakfast, while others complain about poor quality (cold warm food, limited bread quality) or a strongly regional/Asian style that not all liked.
What guests liked
What could be better
Latest reviews
juliaTravelled as a couple · Oct 10Complimentary Boat trip to beach and around the lagoon
Dogs that urinate in the lift and hotel and the owner walks away.
sompornTravelled with family · Sep 5Room was comfy and has everything i needed. Staff was very helpful.
Breakfast was a bit chaotic, not easy to find stuff. Wide selection but quality was average.
EmmaTravelled with family · Sep 1This hotel exceeded our expectations in every way from start to finish. The pool areas were beautiful and well kept, the room was clean, spacious and comfortable. The location was great, felt safe and we loved the boat over the lagoon to the beach. The staff were exceptional and made us feel so looked after.
I cannot fault this hotel,
SupansaTravelled with family · Oct 9ชอบพนักงานทุกคนน่ารักเฟรนลี่ตลอดเวลา
ไม่มี
AnaTravelled with family · Sep 7Lo que más me gustó fue el personal y la ubicación. El hotel está en la zona de la Laguna, tiene un shuttle Boat que te permite ir a otros hoteles y a la playa. Soy celiaca y para el desayuno me hicieron unas tortitas que no terminaban de convencerme, pero en cuanto se lo dije al chef se volcó completamente para encontrar una alternativa. Buscó otra receta que me preparó al día siguiente, con un resultado fantástico.
La decoración del hotel no me gustó nada, igual pensaba que al ser del grupo Bayan Tree iba a tener un estilo parecido, pero nada que ver...en las fotos el hotel parecía mejor.... No había aire acondicionado en los pasillos del hotel ni en el ascensor, hacía un calor horrible. Para subir las maletas te dejan un carro para que te las lleves tú, no te ayudan como en otros hoteles de Tailandia. La limpieza la hacen cada dos días.
ZixiTravelled solo · Aug 30酒店和周边很漂亮，去海滩方便。房间干净舒适，早餐还可以。
早餐很多菜品吃不惯。前往海滩的船有时候等候较长。
ИванTravelled with family · Aug 23Хорошее место! Уютно, тихо! Номера класс!
LilackTravelled solo · Aug 28הצוות מאוד נחמד ועוזר כשפונים אליהם, החדרים נקיים, המטבח מאובזר, מענה מהיר על כל בקשה
הבריכה די מאכזבת, המיקום מרוחק מכל מקום תיירותי, חדרים די קטנים, ארוחת בוקר לא מאוד עשירה
SvitlanaTravelled solo · Aug 25Це ідеальне місце з прекрасним сервісом, ми повертаємося сюди 7-й раз. Дякую Прекрасно що є кавоварка в номері.
Каву на сніданок можна трохи покраще закупити. Влітку пляж біля готелю не дуже зручний для купання через хвилі.
AbdulrahmanTravelled with a group · Aug 25A beautiful hotel in a great location, situated in a clean and upscale area with a lovely lake view. The hotel provides a convenient boat shuttle to the beach every 20 minutes. The apartment has a fully equipped and clean kitchen, making it very suitable for families. Overall, a wonderful experience and highly recommended for families.
What I didn’t like about the hotel is that the kids’ club is small, and the breakfast is not suitable for Muslims. The available options were mainly vegetarian food, eggs, and pastries.
