La Vela Khao Lak

Location, friendly staff, food

Absolutely stunning, the service, the staff everything was great

Fabulous,our pool and beach

Friendly helpful staff Location, to beach and walking distance to restaurants and markets Access to pools was easy Great breakfasts,lots for each nationality to eat. Room spacious, clean and had all you need from toiletries to coffee and tea and free water

After all the hype I was not very happy with the service at Kokulo Beach club restaurant/bar. Not sure if this is owned by hotel or run by another company. We were there for the lobster buffet!. We prebooked early as it's popular. Asked for some seats where we could also get a good view of the fire dancers. We arrived for the dinner and told our table was still occupied by drinkers from earlier in the day and they didn't want to tell them they needed to vacate the table! and we were moved to a table where other people hadn't turned up yet? So not sure if they arrived where would they sit( not a good start) anyway after seated no one came for drink orders or told us about the buffet...we certainly knew when everyone started moving fast to que up at the one lobster station ( small) lol. Long story short, they kept running out of food. Surely they have how many people had booked? Anyway after leaving we get a phone call at 12.15am saying we hadn't paid! Put it on my hotel account and hung up. Went to the hotel reception to talk about payment and found out we were charged as per the amount of people who the booking was originally booked for which was far more than two adults and a child. The were able to fix this a day later. So again not sure if hotel or subcontractor.

Facilities are nice and bars are great. I would recommend visiting as an evening guest more than I would staying there.

Day of our wedding - we check in for 2 nights. My wife is in her wedding dress and nobody meets us or greeted us. Sweating a lot in the heat and no welcome drink. They made us wait in the lobby for 10 minutes for no reason whatsover. I had to carry my own bags in my suit to the room. They gave me no update on the 35 guests we were bringing for the buffet. They didn't have enough tables and chairs for the guests in the end. Thai family left and went elsewhere. We drunk half the bar until midnight, and spent a lot of money and I turn up 3 mins after breakfast finishes (10:33) and they wont even give me a coffee. I walked to two bars on site and they dont serve coffee. Had to leave the hotel to get 2 coffees (wife hungover). Later they offered me a free coffee. The room had coffee pods but no coffee machine. Super helpful. 5 ☆ facilities perhaps, but 0 ☆ customer service. 2nd day breakfast was not great and not as good as other hotels in Khao Lak. Been to Khao Lak many times. Bacon was not a nice taste and sausages are little cheap processed ones. One manager who apologised which was nice and gave us a free massage, but other staff just not very helpful. Other hotels are full of smiles and how can we help etc.

Big rooms, nice balcony.

Die direkte Lage zum Zentrum

Нам понравилось абсолютно всё. Завтраки 🔥. Номер с видом на море шикарен.💣 Обслуживание лучше всяких похвал.🥰

bardzo dobre śniadania, urozmaicona kuchnia europejska i azjatycka. duże pokoje z balkonami, gdzie dodatkowo jest wanna. przy hotelu jest kilka basenów dlatego nie ma tłumów. plaża czysta, ma miejsca które są zacienione, W okolicy hotelu kilka lokalnych restauracji, salony masażu, sklepy etc.

מיקום חביב

מקום ישן וירוד, לא מתאים למלונות 5 כוככבים בתאילנד. 4 כוכבים בהגזמה. לא מפנק, לא נקי, לא נעים Wifi גרוע