Khaolak Emerald Beach Resort and Spa

This resort met all my expectations. I am very impressed with the hotel management. I strongly recommend Mook, a hotel manager who was very professional, patient, gracious, polite and was able to fix our problem. Please take note on the website the difference between a view of the pool and actual access to the pool. These are 2 different reservations. Mook understood this and we were able to work out a solution with 24 hours, then I was in the room of my dreams. The hotel is really 5 star. We finally got access to the 50 meter pool, which you can swim up to the room. The beach is lovely but you have to walk away from the area of hotel guests. Breakfast included had a lot of selection and was very good. Large room, bed, linens, pillows were excellent as well as for room cleaning. On site restaurants(you pay) were 5 star excellent and I returned 3 times.

Please don’t let the opportunity to stay here pass you by. Book your stay now This hotel is absolutely Beautiful but the staff are even more beautiful which makes this hotel even better. It has very recently had a full refurb in January this year and its lovely, some of the pictures on here are not a true reference, it’s even better now, the wildlife is amazing too. I booked this hotel to celebrate my son’s 30th birthday and it was the 3rd stop of our holiday. I stayed in room 2734 and it was fabulous very big comfortable bed and huge bathroom. A special mention goes to our room maid Jeeja who does a wonderful job and always smiling and works so hard . On to the breakfast lots of choices of hot and cold foods with lovely fresh food ,fruit and teas and coffee. Lunch menu was gorgeous and the restaurant is right on the beautiful Beach, you can have a lunch with a view , you can also pay to go into the buffet if you wish with loads of choices. Again fantastic staff including the always happy Zinny. We ate in the restaurant at the beach a few times it was always lovely and enjoyable. THEN ! Things changed airspace closed and we were stranded it was then I got involved with the most wonderful human being the manager Mook and her amazing manager Mr Boyd. Mook was my person I went to when I was afraid, stressed or just needed help and she was there every time to reassure me and help anyway she could. Mook is an angel in disguise. The kindness her and Mr Boyd showed me and my family is immeasurable. I’ve read reviews on here about language barriers but I honestly did not have any trouble communicating with any member of staff. To the senior managers / owners Your hotel is beautiful but you truly hit the jackpot with your staff Mook I will be eternally grateful to you.

We had an amazing stay at Emerald Beach Resort & Spa. The staff were absolutely fantastic! Friendly, attentive, and always willing to go the extra mile to make our stay special. The rooms were very clean, comfortable, and well-maintained throughout our visit. As we were celebrating our engagement, we were pleasantly surprised with a complimentary room upgrade, which made the experience even more memorable. We also asked for a late check-out and were kindly given an extra three hours, which we really appreciated. It allowed us to relax and enjoy our last day without feeling rushed. Overall, a wonderful experience, and we would highly recommend this resort to anyone visiting the area. We will definitely be coming back!

Do not touch this place All inclusive it is not other than breakfast you have very limited options buffet only, food is cold. You cannot get a cup of tea after breakfast unless you pay for it or go back to your room. They have this premium all inclusive not mentioned on TUI web site which covers a larger menu. They also ask for a deposit £120 English pounds then tell you it will take two to three weeks to get a refund. Also broke an ash tray accidentally which was on the balcony even though it states no smoking on the balcony. Charged £12 seems excessive for a cheap ash tray Not a friendly place

We visited the beach bar for drinks on a couple of occasions and it was lovely. It is a lovely place to relax and just enjoy the views. The cocktails were lovely.

What a fantastic hotel the rooms luxurious the grounds absolutely beautiful amazing swimming pool and children's areas also wonderful I would definitely come back here 4 days not long enough

Amazing hotel the only downside was that breakfast could be better. Serve actual pancakes instead of the ones in the strange machine. Really enjoyed our stay here and it was in the ideal spot for us

We booked this hotel based on how it looked and it’s close enough location (short drive) from various things but could have not made a bigger mistake. First of all, we had arrived early due to our transfer (2 hours early) and asked if our room would be ready (we did not expect anything from at least trying). They said yes and would be up to 15 minutes. We allowed 30 minutes before asking again and at that point the same person said no, room not ready until 2pm as that is check in time. A couple we knew arrived at the same time and did not get fed these lies. Later on the day, we wanted a cab to get some food. We went to the taxi rank and was quoted 650. We decided to use Grab/Bolt where the prices were 200 THB. A bolt arrived within 15-20 minutes. When we got in and turned the corner, the men from the taxi rank (at least 5 of them, maybe 10 after what happens) surrounded the car and did not allow our cab to move. After about 5-10 minutes of speaking at the cab driver and not letting him move (including taking pictures of his plates, where we felt tremendously unsafe) the men opened the car door and demanded we got out. We went back to the hotel and reported this after feeling shaken up. all the hotel did was walkie talkie to the same men and asked what happened. And then quote us a 800 BHT return trip. Turns out all of Khao lak cab services are run by this taxi group and the hotel turns a blind eye to it. They tried telling us bolt/grab does not operate in the area (even though I sit in one on my way to the airport now). Even getting a 5-10 minute cab to get food is 4x the price and hotel doesn’t care as it does not directly operate the service. ALSO, when we had no other choice to get around, we were being charged extra specifically for staying at this hotel. We put this to the test when we asked about dropping off to 2 locations, one the hotel and one the shop around the corner. The driver would always ask which hotel before asking the price. The staff were generally quite difficult to ask questions. When all this happened, the initial staff member could not understand us and then the shift manager (I assume) was very useless and kept repeating that this is just how it operates (not considerate of the fact we’ were forced out of the car and felt scared - visibly I’d say). They tried to spin it as other services are banned and you can’t even order one. Even the next day when trying to see if our airport transfer was safe, the lady I spoke to did not understand what I was asking, and when I put it into translate you can tell she wanted to say it wasn’t safe and we should spend the extra 700 THB and go with the local taxi people. That conversation happened for 10 minutes with neither side knowing what was going on or getting anywhere. Overall this taxi price fixing and intimidation ruined the whole trip for us. We shouldn’t have felt uneasy trying to get around or being overcharged for visiting as tourists/staying in a particular hotel. Room was nice enough, breakfast was okay, toilet didn’t flush, good access to a beach BUT staff really unhelpful, even the management when trying to report what is clearly a massive alissue that they are part of. The main reason we stayed in Khao lak was for the similan islands and returning from khao sok. Even we knew this we would have booked a day trip from Phuket!

A beautiful resort on the beach … stayed for 12 nights B and B. All amenities on your doorstep bars and restaurants a 5 minute walk away . Complementary transfers to Khao Lak Centre and Bang Niang markets . Staff very friendly and very happy to help in any way .. Benjamin in reception was great.. treated myself to a few Thai massages on the beach .. Perfect … thoroughly recommend .. very sorry to be leaving!

Absolute joy to stay at this hotel. Very near shops and other amenities. Lovely food. Lovley pool and right on the beach. Hubby was well looked after by the staff as he has a gluten allergy. Kitchen made food for him and it was delicious. Nothing is too much trouble for the staff. Very clean hotel, rooms spacious. I took ill and had to go to the clinic. Mook, customer service took full control and ordered a car to take me and the car to bring me back after treatment. All complimentary. Mook checked up on me on my return and again the next day to Ensure I had everything that I needed. Excellent member of staff. Superb place. Will definitely be back when next in Thailand.