Tuana Hotels The Natural Resort
Tropical Oasis : Immerse yourself in the tranquil ambiance of The Natural Resort, just steps away from Patong Beach. Enjoy the lush greenery of the tropical garden surrounding the property.
Comfort and Convenience : Relax in air-conditioned rooms with private balconies, cool tile floors, and modern amenities. Take a dip in the outdoor pool or indulge in a traditional Thai meal at the on-site restaurant.
Explore and Unwind : With a free shuttle service to the beach and easy access to popular attractions like Jungceylon Mall, the resort offers the perfect blend of exploration and relaxation.
Experience the beauty of Phuket at The Natural Resort. Book your stay now for an unforgettable tropical getaway.
Amenities
Tags
Location
Patong Beach, ThailandHotel guest reviews
Good · based on 165 reviewsAI summaryNumerous negative experiences leading to a very poor overall impression.
Cleanliness4.7
There were multiple mentions of unclean rooms, including dead insects and low hygiene standards.Service6.7
Staff conduct was reported as rude and unprofessional, with claims of attempted scams.Location10
Location was not directly criticized, assumed to be reasonable based on positive mentions in reviews.Room5.7
Rooms described as uncomfortable, with issues like ants, sewage smell, and hard beds.Amenities8.7
Amenities were mentioned positively in one review, suggesting decent facilities.Value for money5.7
Frequent mentions of unfair charges and feeling scammed lead to a low rating in this category.Food and drink9.7
Not specifically mentioned, defaulted to 'Standard quality for this hotel tier'.
What guests liked
What could be better
Latest reviews
NajeebTravelled as a couple · Jul 17I had a pleasant stay at Tuana Hotels The Nature Resort. The hotel was clean, peaceful, and surrounded by beautiful greenery. The staff were friendly and helpful, and the location was convenient for exploring the area. Overall, it was a relaxing stay and good value for money. I would happily stay here again.
It would be great if the hotel could provide complimentary amenities such as slippers and dental kits to enhance the guest experience.
stephenTravelled solo · May 25The room good tidy House keeping excellent Pool Good location
I stayed at this hotel for 10 nights in a Deluxe Room and, unfortunately, it was by far the worst hotel experience I’ve had in Phuket. The biggest issue was the overwhelming number of mosquitos. It was impossible to enjoy the terrace because you simply could not sit outside without being constantly bitten. Basic amenities were also missing — there were no toiletries provided, not even soap, which is unacceptable for a hotel charging premium rates (and without breakfast included). The Deluxe Room was significantly smaller than it appears in the photos and did not fully match the advertised images. Considering the price we paid, the value for money was extremely poor. Service was essentially non-existent. Almost every request was met with a flat “no,” with no effort to assist or accommodate guests. As an example, I politely asked to use an empty room during the night for a short business meeting and was refused outright, even though the space was clearly unused at that time. There was no willingness to help or find solutions. Communication was also difficult due to very limited English among staff. The main pool was visibly dirty, further reflecting the overall lack of proper maintenance and care. The only positive aspect of our stay was the cleaning staff member, who was kind, smiling, and the only person who made us feel somewhat welcome. Having stayed in multiple hotels across Phuket, I can confidently say this was the worst experience by far. I would not recommend this hotel.
ALESSANDROTravelled solo · Jul 3
ArthurTravelled solo · May 6L’hôtel nous a dit et facturer 700THB pour avoir « perdu » 2 serviettes de douches et nous a également facturé le nettoyage des serviettes. Comment facturer un lavage pour des serviettes sois disant « perdues » On a pris une douche, les 3 occupants, juste avant donc il y avais les serviettes on ne se sèche pas à une pour 3 ! Quand on est arrivé lors du Check out, on nous a dit de patienter 10mn, pour ensuite nous dire qu’ils nous facturaient et ensuite ils nous on fait revenir constater le nombre de serviettes. Depuis le début du séjour le personnel est désagréable, regarde mal etc. Il y a énormément de choses à revoir dans cet hôtel On est des étrangers oui mais on est pas des pigeons
stranglerTravelled with family · Mar 12Très salle mauvais accueil j ai choper 1 stafilocoque
stranglerTravelled with family · Mar 7Rien
Rien la douche ne fonctionne pas bien la Clim aussi
LamiaTravelled with a group · Jan 15Géolocalisation top
Personnel très incompétent difficile d’échanger avec eux . Climatisation très faible dans les bungalow. Pas assez de transat dans les piscines . Humidité dans la salle de bain.
UĞURTravelled solo · Jan 14Temizlik görevlisi hariç bütün personel berbattı sadece oda temizliği yapan hanımefendi çok iyiydi
CeliaTravelled with a group · Jan 11Emplacement
L’établissement ne prend pas la carte bleu pour payer. La chasse d’eau des toilettes a fonctionné une fois sur deux pendant 10 jours. Le jet d’eau de la douche n’a pas beaucoup de puissance. Le peinture du balcon était catastrophique.
