Art Mai Gallery Nimman Hotel

The location in Nimman is excellent — artistic, lively and local. We really enjoyed the area. The hotel design is stylish but maintenance and management need improvement. We had multiple booking complications and had to change rooms. Policies were strict (water limits, minibar inconsistencies). AC on the 8th floor was either too cold or too hot, which caused discomfort during our stay. WiFi was very unstable until we were given staff access. Breakfast was average with limited options and slow service. One breakfast staff member stood out for her kindness and professionalism. Airport transfer pricing was inconsistent and communication unclear. Overall, good potential, but service and management need improvement.

Stayed 2 nights in the boutique hotel. Very efficient with great service. Am impressed to see the General Manager doing egg cooking in the early morning. The counter staff are fantastic. So good to be served by Apisith. He was so cool when I had to solve my booking mistake. Great guy

There was a stink in the room as soon as we entered the room every time , the cleanliness was below par and the breakfast menu was about cutting corners, there are better breakfast restaurants around even if you book the hotel with free breakfast better sacrifice it and try better spread at some nearby places across the road. Location was nice . The service at the restaurant was pleasing but the experience was undone by the cost cutting and poor hygiene

Absolutely loved this hotel! It was quaint, clean, affordable, and the location is incredible. Also, the hotel breakfast was amazing too; wide variety of fresh food and juices every morning, we didn't need to go anywhere for breakfast! Also, the hotel restaurant (I think it's called Jardin?) was amazing for happy hour. I highly recommend any of their in-house cocktails and their small plates during HH were great too. 10/10 Recommend this hotel for your stay in Chiang Mai!

A nice place although I found the breakfast variety average. Generally a great place to stay, great location, chilled etc. One thing that I found very annoying - I stayed in one of the Chalit rooms, nicely decked out , nice bath but I couldn’t deal with having to hold the shower head by hand when only wanting a shower - also, I’m average height and I kept on hitting the light shades with my head , I have to say that really annoyed me ! Apart from that all good

We stayed 6 nights at the Art Mei. It was a wonderful experience for three reasons: the location, the on site restaurant & bar and most most especially the lovely hotel staff. First the hotel is super close to tons of restaurants, cafes, massage salons, boutiques, and two malls. There’s really no reason except sight seeing and shopping the night markets to go anywhere else in the city. It’s super safe both day and way into the night. When you decide to attend the night markets Grab is super handy. We also took the car service to an elephant sanctuary, a luxury riverside resort for lunch and a boat ride, and to the remarkable mountain top temple. The location is central to everything including the airport which made for a hassle free arrival and departure. Second the food and drinks available at the hotel were delicious. The breakfast buffet had both Asian and Western options and was a flavorful filling start to each day. We also enjoyed full dinners there and ordered room service. It was all consistently delectable. Custom espresso drinks are available as well carefully crafted cocktails and affordable wines and beers in the restaurant on the ground floor. On the 8th floor there’s a Speak Easy style bar where the bartender Tim and his fellow bartenders (sorry I missed their names) make delicious drinks both alcoholic and booze free. My only wish is that wine was available there too, but I understand they can’t carry everything in such a tight but cozy setting. Lastly and most importantly the staff were 5 star in their service. They never ceased to astonish us with the attentiveness, warmth, knowledge, and kindness. We were traveling with our 85 year old mother and she needed some extra help. They delivered tender loving care. The staff went above and beyond for us. They found a wheelchair for us and helped us plan and make tour reservations. I want to call out the following front desk folks for being so kind to us: Nim, Meirene, and Gig. The restaurant staff were the ultimate super stars though. They stole our hearts. They were not only consumate professionals in their service, they were the most loving restaurant team I have ever experienced. They enjoy their jobs and it shows. They make a consistent effort to make you happy. We were so so sad to leave the hotel because of the following sweet people: TK Bear Hannon Eak Prim Hopefully I didn’t miss any one I didn’t catch the names of the housekeepers… but our rooms were pristine everyday. We’re on the messy side, so that was very appreciated. Thank you to them. They are many other lovely hotels and resorts in Chaing Mai for sure The Art Mai though for us was simply fantastic because of the location, food/drinks and AWESOME, AMAZING, A+++, 5 star employees. Side note: please find more music than the one song to play in the lobby for the customers waiting and taking in the superb art and crafts. It’s uplifting but not played 24/7. Smiles.

We stayed here for several nights and left with mixed feelings. Like many other reviewers, we share several of the same concerns. The hotel markets itself as a high end, artistic stay, but in reality it falls short of what you would expect at this level. There are positives. The rooms are spacious and the staff are genuinely friendly. The location in Nimman is excellent, with plenty of restaurants, cafes, and shops nearby, plus a night market just behind the hotel. Nimman itself is a great area to stay in Chiang Mai. However, many of the practical details let the experience down. The rooms show clear signs of wear, with marks and dents throughout the property. Comfort was an issue, with loud air conditioning that was hard to regulate, poor lighting, thin walls, and noticeable noise from both neighbors and nearby flight paths. The pool area is very limited, with only a few loungers and a bar that was never staffed. Breakfast is fine if you prefer Thai options, but very limited for western tastes. Overall, the hotel is not terrible, but it did not meet expectations. It may be worth noting that Chiang Mai simply does not seem to offer the same consistent five star standard found in other Thai cities, especially places like Bangkok or the islands. We would happily stay in Nimman again, but we would not return to this hotel.

We had a lovely time @the hotel. The staff were amazing &very helpful. The hotel is located in a perfect place & our room was spacious & clean. The breakfas was amazing, as the Chef & the kitchen and waiting staff were very helpful.

First of all, I want to compliment the overall cleanliness of the property. The hotel areas, elevators, and especially the Presidential Suite were exceptionally clean, well-maintained, and equipped with all the necessary amenities. The front desk team was also very courteous and professional. In particular, TK and Buah provided excellent service throughout my stay. Overall, the daily service was very good. However, there was one main issue that affected my experience: 1. Inconsistent Hot Water Supply The hot water system was not functioning properly. The water temperature kept alternating between hot and cold, making it difficult to shower comfortably. I reported this issue on the first day, but unfortunately, there was no response from the management for two days. 2. Breakfast Quality Although the fruits were fresh, many of the breakfast items—such as noodles and curry—were served cold. After three mornings, the breakfast selection felt repetitive. Considering the wide variety of food options available around the area, the hotel breakfast did not offer much added value for longer stays. 3. Restaurant for Lunch & Dinner On a positive note, the restaurant offered excellent à la carte options for lunch and dinner. We enjoyed the meals, and the barman provided great service with perfectly chilled beer.

My partner and I stayed at Art Gallery Mai for three nights. We were really excited to get there because booking.com and other sites indicated a 5-star experience, however we left feeling pretty disappointed as the hotel didn’t meet our expectations. We realise it’s 4 stars, but having recently been to a few other 4 star hotels in Thailand we think this hotel is below 4 star standards. The good parts - the staff are really friendly. The room we were given was very big and had a nice view. The best part is the location - Nimman is an amazing area, with lots to do/eat/drink. The hotel has a big night market just behind it as well. The not as good parts - everything other travellers have said about the criticisms seem to be true, for example the air conditioner was impossible to keep at a nice temperature and was super loud, the lighting in the room was awful, the towels really threadbare, our tub leaked, thin walls meant we heard our neighbours a lot and the hotel is on the airport flight path so flights going overhead every 20 minutes. The the hotel itself appears very run down, with lots of furniture and walls being dented or having marks on them, in the lobby, elevator and in our rooms. When we checked in we weren’t offered help with our bags although we noticed others were. The breakfast is good if you like thai breakfasts but really lacks variety for western-style options. The pool was a big disappointment - only 4 loungers and a defunct bar that was never staffed. The “welcome drink” you get complimentary is non-alcoholic. The staff themselves were well-meaning but not really helpful, there were some common locations we were asking about that they couldn’t help us with. We got our laundry washed through the hotel and it was 200 baht per kilo which is actual robbery since on the same road it’s more like 60-70 baht per kilo. Overall, we thought the hotel was promising luxury and a really artistic stay, but it really fell short of our expectations. We wouldn’t return although we would definitely stay in Nimman again.