Fraser Suites Sukhumvit Bangkok

It was very nice and clean place near to the hospital The staff were very friendly

If you need quiet night skip this hotel the loud music coming from roof top will not stop till 2:00 am or later

Hotel is overcrowded. They let large families stay in one room which creates a lot of noise and you have to wait a long time for the lift. My room personally had a sewerage smell and I was given two single beds joined together rather than a king bed. Certainly not a 5 star hotel by any means. I also had a $1000 dental mouth guard thrown out by hotel staff which they took no accountability for.

Excellent location ,service by staff, Surprise was complimentary healthy food.

This was my second stay at Fraser Suites Sukhumvit, and overall, it was a very good experience. The location is excellent, the service is great, and breakfast is very good. The food at Charcoal Indian Restaurant is outstanding. I had an issue with my reservation and moved to a Penthouse. Although I had already paid more than the Penthouse rate, I was still asked to pay the difference, which I accepted. Overall, a very good hotel that I would consider staying at again.

The main downside remains the elevators. There are too few, they are small, and waiting times can be frustrating, especially during busy hours.

I have always given rave reviews of this hotel, having stayed here very regularly for the past 10 years. What has always made the hotel special for me was the staff. There was a warm, friendly, almost family-like atmosphere that made regular guests feel genuinely welcomed and valued. Unfortunately, there has been a significant turnover of staff, and most of the familiar faces who had been here for years have now left. The new staff, while polite, unfortunately do not seem to have the same level of training, experience, or understanding of how to deal with regular guests. On several occasions, I have received rather standard, “boilerplate” responses, with the explanation simply being that it is “company policy.” I sincerely hope the hotel management recognises this deficiency and takes steps to improve the training and guest experience. For me, the staff were a huge part of what made Fraser special. They were the reason people like us felt at home, kept coming back, and developed such a strong connection with the hotel over the years. I hope the management can restore that personal touch and the warm, welcoming environment that made Fraser what it was—and hopefully can be again.

Front desk staff completely ruined the experience. From start to finish, the receptionists were extremely rude, unhelpful, and rigid. Rooms somehow noisy and you can hear the neighbors

Good level of service.

Location a little bit far away from the main shopping centres and other attractions.

Too many people packed in 1 room , extremely loud

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