KC Beach Hotel Samui

L’emplacement

L’état de l’hôtel est catastrophique et mérite une bonne rénovation Les salles de bains sont vétuste et mal entretenue

L’emplacement

Expérience très décevante. Le seul véritable point positif de cet hôtel est son emplacement. La chambre était vétuste et très mal entretenue, avec de nombreux équipements non fonctionnels : douche cassée, bain à remous inutilisable, robinetterie endommagée. L’eau qui sortait des robinets était jaune et sans eau chaude, au point que je n’ai même pas pu me doucher dans ma propre chambre et ai dû aller utiliser la douche de la chambre de mes parents. Le personnel s’est montré peu disponible et peu aimable, sans réelle solution apportée aux différents problèmes signalés. Plus grave encore, j’ai constaté une surfacturation pour des collations que je n’avais pas consommées, ainsi qu’une signature présentée comme étant la mienne alors que je ne l’avais pas apposée. C’est particulièrement préoccupant et inacceptable pour un établissement hôtelier. Au regard du prix payé et des prestations annoncées, l’expérience a été très loin de ce qui était attendu. Je ne recommande pas cet hôtel.

La villa avec piscine

The location was great and the staff were lovely! I fell in love with the daytime security guard every time he greeted me with his smile and salute 🫡

The lift was continuously broken! It was EXTREMELY annoying! I’m a fit person but it’s the last thing I want to do after a hot day or night of walking the streets is lug ourselves up 3/4 flights of steps! They kept trying to fix it but kept failing! I’m beginning to think it doesn’t work at all! The deck chairs around the pool don’t recline so I only tanned one half of my body, front half and I couldn’t lay down flat to rest. I also don’t like tourists who stay around the pool all day with their mobile device up loud so everyone else can hear what they are watching. I asked the receptionist if she could ask the person to turn it down, it worked for 1 day then it was back to normal. So I gave up.

What a wonderful hotel. Clean, quiet, could always get a sunbed and set on the beach. A special shout out to X, A, JiJi, Prae, Emmy and Maew who all went above and beyond to make our stay extra special. After a horrific accident in Samui where my husband broke his back, the staff were so kind, caring and thoughtful. From going back and forth to the hospital the staff were always checking that I had eaten. They even came to the hospital a few times to check on my husband. They all went above and beyond and made a situation just that little bit easier. Thank you again, you really are a special team

This is the worse hotel experience ever. I highly recommend not booking a stay at KC Beach Club. We specifically booked a private pool villa because we required the privacy for religious reasons. From the second we arrived, almost everything went wrong. When we checked in, the private pool was green and so cloudy that you couldn’t even see the tiles at the bottom. We immediately raised this with reception and were told the pH levels were “wrong” but that we could still swim if we wanted. This is completely unacceptable for a villa that costs what it does and considering this is the only reason we booked the villa. The bathroom in the villa was also unusable. The drains were completely blocked, and every time we tried to shower, the bathroom flooded. To make matters worse, the room smelt strongly of sewage. After multiple complaints, the hotel eventually admitted they could not fix the problems and moved us to another villa. I have messages from the hotel confirming this. Unfortunately, the replacement villa was also in poor condition. The bathroom fixtures were loose and literally falling apart, and the private pool still wasn’t properly clean, although staff again assured us it was safe to swim. After using the pool, I had a skin rash. The condition of the pool itself was also pathetic. Several pool tiles on the floor were loose or had come off completely and had simply been left in the pool. As a result, one of us cut our ankle on the loose tile. We again told the hotel. The most concerning part of our stay occurred when hotel staff entered our villa while we were out on a day tour and left the villa unlocked. When we returned, a complete stranger attempted to walk into our villa to use the bathroom because the door had been left open. We have no idea who had access to our room during the day. We reported this immediately, and the response from staff was essentially, “Sorry, that’s bad,” with no meaningful action taken. Housekeeping was also well below what was advertised. Despite daily complimentary servicing being included with our booking, our room was not replenished and we didn’t even get fresh bath or beach towels. When we asked why, we were simply told that we needed to call reception to request the complimentary service. And we would need to call every single day to request??. To make matters even worse, when we packed our belongings to check out, we discovered that cash was missing from our wallet. We immediately reported this to hotel management and asked them to contact the police. They refused to assist and simply told us that we would need to go to the police station ourselves. After everything else that had happened, this was the final straw. This was one of the most disappointing hotel experiences we have ever had. We paid a significant amount of money expecting a clean, secure, well-maintained villa with the services that were advertised. Instead, we dealt with unhygienic facilities, dangerous maintenance issues, poor housekeeping, serious security failures, and a complete lack of meaningful assistance when we raised concerns. We would not stay here again and cannot recommend this hotel to anyone.

מיקום

ניקיון הבית בריכות מממששש לא נקיות

אנחנו 2 סטודנטיות שחיפשו מלון מפנק, טוב, במרכז הצוואנג, נקי ולא יקר, וזה עלה מעל כל הציפיות ! נמצא 4 דקות ברגל מבית חב״ד, ליד כל המסעדות הכשרות, מנקים את החדר בכל יום, ארוחת בוקר מפנקת - חביתות במקום, סלטים, יוגורטים, לחמים ועוד דברים טובים! צוות נעים, מסביר פנים ועוזר בכל דבר שמבקשים 2 בריכות וחוף פרטי למלון, בקיצור - ממליצות מאוד מאוד !! לא מספיק מדברים עליו בקבוצות הישראליות וחד משמעית מגיע לו קרדיט ! תודה לView and Sine הצוות בקבלה, שעזרו לנו מאוד והיו נעימות אלינו מאוד לאורך כל השהות ! Thank you 🙏🏼🙏🏼🙏🏼

הכל נגיש המיקום מצויין חוף נהדר בריכה מצויינת ונקייה

الموقع فقط

هذا المكان خدعة كبيرة لعدة اسباب 1- الغرفة عبارة عن ساونا والمكيف سبيلت 12 وحدة صغير جدا وكل غرف الفندق بعدما ناقشتهم نفس حجم التكييف السيء جدا 2- في هذا المرفق منذ وصولك أنت تخدم نفسك وتقوم بتوصيل شنطتك للغرفة 3-في معلومات الغرفة كل بند مسجل هو محسوب عليك بقيمة الغرفة ورفاهيتها وكان مسجل وجود جاكوزي بالغرفة وبعد الدخول وتسليم الغرفة أخبروني أن الجاكوزي لايعمل(طريقة مخادعة) 4-كان الحجز عبارة عن خمسة ليالي ونظرا لحرارة الغرفة وسوء التكييف قررت الخروج من الفندق والبحث عن فندق آخر وتم التواصل مع ممثلي بوكنج لاخبارهم بكل شيء وكان تعاونهم مشكور واجبروا الفندق على احتساب ليلة واحدة فقط واعادة المبلغ(مع العلم أني حتى كتابة هذه المراجعة لم يرجع المبلغ وربما يأخذ وقت) فكل الشكر لبوكنج الثقة.