Si Phum Heritage Boutique Chiang Mai

Check in is at 2pm as in many cases in Thailand. It was a challenge to coordinate flight and booking time. We arrived around noon and the receptionist let us store our luggage inside and said to come back around 13:00 to give her time to clean the room. Location is great with a self serve laundry a walk away, food and finding a Tuk tuk just a short walk along with historical sites. I would stay there again and recommend others to stay as well.

Fantastic stay! Coming back in a few days for New Years. Staff was amazing. Thong was so friendly, gave us lots of recommendations. Filtered water, tea and coffee available down at the lobby. And let’s talk about the building itself. So unique, lovely decor, comfortable seating. Enjoyed it all!

Front desk lady has no motivation No greetings nor welcome gesture at all. Room floor has a lots of tiny insects and bed sheet has filthy stein. I notified to cleaner and fix it all for next guests. Refrigerator made noise on and off all night. Need to replace or fix it

Most importantly, it's called a bed and breakfast, but they don't do breakfast. I think they might have once upon a time, but not anymore. A change of name/description is needed!! It's misleading. On the whole, it's a beautiful place and the staff are amazing, but it misses the mark. It's about a ten minute walk to the old city which doesn't sound like much, but the road is super busy and no pavements. There are no kettles in the room. There is a pot of instant coffee and hot water you can use downstairs and tiny cups - you have to give CPR to the hot water machine. The shower is terrible. It's handheld, which I'm used to, but also the pressure is constantly changing. If you want a relaxing shower after a long day, this is not for you. The TV is not an appropriate size for the size of the room. It's postage stamp small. I'm not someone who spends much time watching the TV, but again after a busy day, it helps me to unwind and relax. Positives are the size of the room, cleanliness and friendly staff. Personally I wouldn't stay again and would find somewhere within the old city. I chose this place as it looks beautiful, but as they say, beauty is only skin deep. I feel like some small changes could really improve customer experience. First of all, change the name or do breakfast. It's a really bad first impression. To arrive and find out after you've already booked and paid for the room feels deceptive.

Upon arrival the entrance door was closed and inside it was dark. A student living in the area confirmed they are closed. The hotel only accepts non-refundable bookings.

King sized super comfortable beds were awesome! Had mosquitos and they immediately brought in a mosquito killing machine and left for our entire 4 day stay! Ji at front desk was extremely helpful and a joy to be around, other afternoon-night person also very helpful. Only change that I would suggest is adding more options to breakfast buffet, it was good but more choices would have better. Will stay there again in the future.

Though it’s a certain distance from attractions, the area is quiet and clean. And to be honest, even a crowded centre hotel with 5-min walk at noon is very hot, so why don’t spend less on hotel and call grab to bring you anywhere you want?

Had a great time and would definitely recommend this hotel! It was clean, comfortable, and in a great location. The staff was attentive and kind! No complaints here.

Room without a window, it looked like being in a prison. Cleanliness not perfect but ok. Staff was nice and friendly. Breakfast very disappointing.

nice hotel ,location ,clean and peachful.Staffs are very nice and kindly