La Flora Resort Patong

A Stay Defined by Disappointment My recent stay at this property was a frustrating series of room changes and technical failures. What should have been a relaxing vacation turned into a stressful ordeal that ruined our honeymoon. Our issues began on day one when our air conditioning unit started leaking water, forcing us to move rooms. Unfortunately, our new room's phone and internet stopped working shortly after. Despite notifying the staff before noon, the problems were still unresolved by 4:30 p.m. With no working phone, I had to walk to the office to request help, only to be asked to move rooms for a second time. It is unacceptable to be unable to stay in one room for more than 12 hours. Beyond the room troubles, the property's general upkeep was poor. Despite the hotel being nearly empty, the pool was noticeably dirty and covered in leaves, as if it hadn't been skimmed in days. This lack of basic maintenance was quite surprising for a "5 star" . The final insult came as we decided to check out a day early. The manager, seeing our frustration, offered a meager $30 discount off our room service bill. This token gesture was insulting given the more than $600 we paid for a stay filled with broken amenities. To top it off, he offered the hopeful, but in this context, laughable, parting phrase: "I hope you come back." I cannot recommend this hotel. The constant interruptions, lack of maintenance, and insulting attempt at compensation made for an incredibly poor experience.

This is in the heart of the shenanigans but secure and safe. Good beds and the staff is amazing. Restaurant on site was good too!

Definitely one of the cleanest hotels I’ve ever stayed at and staff were very accommodating location is amazing. If your booking get one of the walk out pool side rooms. Breakfast buffet was so plentiful only neg is the food didn’t stay super hot But 5* is easy to give

All good but location in the middle of the crazy streets.. Staff very nice rooms clean .. all good other than location

Amazing service and staff and they prioritize safety more than anything. The pool access room wasn’t really worth it. The beach access was amazing! I will definitely be coming back to stay here on my next trip.

best

Wonderful hotel in the middle of busy Patong beach. Quite the oasis from all the noise outside. The staff were extremely friendly, especially the restaurant and bar teams. John the bartender in particular was very attentive. The room was clean and bright. The location of the hotel is convenient to everything you want to see in Patong.

Great hotel, exceptional hotel staff. Hot needs some upgrades.

Fantastic hotel and team working here! The staff made for a warm and welcoming experience from beginning to end. They remembered me by name and said hello everytime I came through! The hotel is modern and sooo quiet despite being in the heart of everything. And so many food choices at breakfast each day. Highly recommend staying here. A true 5-star oasis in the heart of Patong Beach!

All the staff always went above and beyond, the rooms were super clean, the breakfast buffet is tremendous, sharp hotel very near all the action and right on the beach. A bit pricey, but you’ll get what you paid for. Special shout out to Kan/Gan (sp) in hospitality who helped in so many different ways. Highly recommended, especially if you’ve never visited the area before. We were visiting from the USA just an fyi