Centara Ao Nang Beach Resort & Spa Krabi

All staff members we encountered were warm and welcoming - location was perfect, beach front, close to the monkey trail and many shops and restaurants, our room far exceeded our expectations with a sea view with private plunge pool - just perfect!

I stayed for 9 nights over Christmas and the whole stay was perfection. From the hotel’s location at a quieter end of the beach to the private pool I spent hours bobbing around in whilst reading I have left super relaxed. The staff are all incredibly friendly and breakfast is phenomenal - so much choice every day.

the housekeeper not good have to ask for water and towels to change , the bathroom is leaking , room not cleaned until 16:30 from the morning

Perfect location at the quiet end of Aonang beach, mountains to the left, beach front and minutes from longtail bots, bars, spas, restaurants and shops. Family hotel, with lovely staff who are super friendly and accommodating. Rooms are spacious with modern conveniences. Ok value wise - location is what drives the price. Joined the yoga class with Breez and Dan from the sports team and highly recommend. They gave a very serene and relaxing yoga practice on the beach with a view of the sea, boats and mountains.

The location is central and is good if you would like to explore! The rooms spacious and well designed however the garden view rooms- does’nt really have a “garden view”- its got a ravine or a gutter flowing by which sometimes lets out a stench! But by itself the rooms are brilliant and noise free- very peaceful! The staff is courteous, ever smiling and warm. James from house keeping was hospitable! The front deak girls were a refreshing site after a tiring day! The service is prompt and the food is spectacular with portion sizes that are value for money!

For the location, property, kids swimming pool with slide - awesome 👌. Overall food spread specially Vegetarian Indian food + service levels are low. Need to improve a lot. Although staff is humble and polite but slow to act and resolve.

The hotel is lovely, its clean and a good location to the main strip and beach. The staff are lovely, attentive and polite. Id recommend that you research this area and hotel before booking as the clientele is challenging (3rd December arr). Breakfast was like feeding time at the zoo, children running riot, people being rude to waiting staff, the biggest pool is so noisy and again kids just out of control. For a quieter time, head to the pool near the beach away from the chaos - it's like Benidorm in Thailand, not the spa resort we expected... Its embarrassing to think that this behaviour is expected by the Thai people, not everyone behaves like this. Ao Nang itself is loud, and obnoxious, again not the quiet paradise we expected.

Because this hotel is on a main strip there is a lot of people who just drop in and use the pool (constantly saw this), and the pool chairs. One thing that became just annoying as pool chairs are hard to come by at this hotel. If you’re not out there early and securing it for the day you aren’t getting one. Rooms are quite lovely, we had an ocean view. A/C Definitely could be coolder.

We arrived at the hotel at 11am. Check-in was 3pm. Whilst there is no expectation of checking-in early, most hotels manage to do it, or at least convince you that they will try. The Centara asked us to download the hotel's app, which they would use to send us a message when the room was ready. The reception staff member made no promises about an early check-in but the prospect of receiving a message gave us some hope. She presented as efficient, if a little cordial. She told us the room number and that it had a sea view. When my wife asked if it was a nice room, she replied stating the official category/description of the room (i.e. Deluxe room etc) rather than a personal view. Having to sign up to an app, rather than receiving a personal message from a human, combined with the aloof manner of the staff, did not amount to poor service but if I were to rank the warmth of the receptions we had received on our stays throughout Thailand and Vietnam, this was the lowest. We sat on the beach shortly after 11am and did not receive a message on the app. After some hours, my wife messaged the hotel asking whether the room was ready, in case they had forgotten about us, but received no reply. At 3pm, we went to reception and were told the room was ready. We asked why they had not replied to our message. Their response was that they only reply when the room is ready, an odd approach, one that is unlikely to be taken face to face. I told them we were a little disappointed that they weren't able to check us in earlier than that, given the size of the hotel and the length of our wait, and they repeated their policy, which was to only have the room ready from 3pm, and added that any priority would be given to families with children. We had to accept that but did not see why they couldn't reply to our message. They then allocated us a room, which was different from the one they had mentioned earlier. This suggested that they hadn't got our room ready. They tried to deny knowledge of the original room and stated their policy which is to provide a room of the category booked (Deluxe etc), not a particular room. This new room, rather than having a view of the sea, had a view of the car park. Despite discussing our concerns with the manager, we were taken to the room with a view of the car park. After a few moments, we received a phone call from the manager telling us that the original room was now ready. We moved to that one. It had a tiny view of the sea but most prominent was a dirty grey looking stream that ran below, which appeared and smelt like an open sewer. We were polite throughout but made no secret of our disappointment with the service so far. They offered a discount at their restaurant which we declined. This hotel is not cheap to stay in so the standard of the room was disappointing. It was large enough but plain and characterless. The prices of drinks were much higher than the other bars and hotels in the area so we went there. All drinks were served in plastic glasses, which did not make you want to buy another. Interacting with the staff resulted mostly in having hotel policy quoted back at you, rather than a genuine desire to address any issues you might have. This smacked of an organisation, which had become complacent and thinks it will get the business without applying the high standards of customer service we are accustomed to seeing in this country. I do not blame the front line staff. They are most likely following instructions and working within limitations set for them by their superiors. The hotel's comparatively unique position on the beach may give them reason to believe they do not have to try as hard as the others, though I noticed another hotel under construction next door so their chickens may be coming home to roost sooner than they think. Having read the hotel's response to customer feedback in which it does not address individual points but states that these are 'isolated cases', I am reminded of the Post Office's response to the sub-postmasters' complaints, where they attempted a similar ruse. The hotel should be advised that the 'isolated cases' response does not work if all the feedback from their customers is public for all to see. This is a hotel which priorities families and children. They do nothing to dissuade you of this notion. This can mean a busy pool, restaurant and noisy corridors at night. On a positive note, the Sands bar which gives straight onto the beach is a pleasure. That's where we spent most of our days. My advice to people staying in Ao Nang would be to stay in a smaller hotel that looks after you and walk to the beach. My advice to the hotel would be to get your heads out of the sand. Trust takes years to build, seconds to break and a lifetime to repair.

We stayed here for my friend's 65th Birthday celebrations for four days. This hotel has excellent beachfront location with easy walking access to Ao Nang's shops, restaurants and bars. It's also a great base for day trips to nearby islands. This is family friendly resort with two pools, one with a waterslide. Staff were friendly, helpful and attentive. We stayed in a deluxe spacious double room on the ground floor with its own swim up pool, which we loved. The room are clean and comfortable. The buffet breakfast was delicious too.