De Lavender Bangkok Hotel

Rooms are dirty. The white towers are browndish, not white. Water boiler inside is rusted. Equipments like air-conditioner remote is half-falling off. Bed head-board has pile of dust. Condiments like coffee are not refilled or partial refill for some days. One of the rooms assigned to me has dimmed light and hardly able to see anything clearly. It was very hot and air-conditioner could not cool it down. Luckily, got moved to a different room after several requests and demands. I was told the hot room had hidden cameras which can be viewed from the reception. That wasn't nice. Not sure any other rooms have similar hidden cameras. Felt unsafe.

The hotel was located in the back street of the market street, and it was so hard to find. We booked three rooms, and one of it had three cockroaches appearing on the same day. The another one always had dripping sound; it was disturbing. We referred to the picture of the room that it had windows, but then there was no windows. We complaint to them, but they said it was because we did not put any special request on windows. The service was bad. There was even a scam on the price of the mineral water in the fridge (it was written 18 Baht, but it turned out to be 25 Baht per bottle) The room was quite small; there was only a small table for putting miscellaneous items. But the location was very near Pratunam Market, a good shopping place.

Quite good but it’s a bit dirty and room is small. Anyway the staff were friendly. I have a great time staying there

It was quite conveniently located

I had a very pleasant stay. The staff was really helpful and courteous. The location of the hotel is great and close to everything.

สะดวกใกล้ตลาดเช้า พักตลอดเวลามาที่กรุงเทพ เพราะใกล้และก็ปลอดภัย ราคาไม่เเพงคะ

ที่พักใหม่ สะอาด นอนสบาย สะดวกต่อการเดินทาง พนักงานช่วยเหลือดีมากเลยคะ

I like here, like clean rooms, new hotels, comfortable stay, fast internet The staff was helpful to me.

ที่พักอยู่ใจกลางตลาด สะดวกดีเหมาะกับการมาซื้อของ การค้าอะไรก็ค่อนข้างสะดวก

Hotel refused to offer a refund despite Covid-19 situation. They offered an amendment of date until Dec2021 (but must decide and book by Oct2020) when nobody knows when the pandemic will end. Hotel shows no empathy and sympathy for its valuable customers and only focused on revenue and profits.