The Waters Khao Lak by Katathani

We spent 7 nights at The Waters and had a lovely relaxing break. Great location, friendly staff, good amenities.

Gorgeous hotel, we had 2 pool access rooms which were comfy, clean and had everything we needed. Such a relaxing stay stepping from room to pool which was always crystal clear. Great buffet breakfast options, used room service a couple of times and food was good. Pina colada's at the swim up bar were delicious!! Great location right on the main village street. Staff very friendly and helpful.

We loved this hotel. From the moment you arrive to the moment you leave, the staff can’t do enough for you. They are so friendly and welcoming. The hotel is lovely, very modern, very clean and in a great location. The pool is amazing. We had a very enjoyable 4 nights stay here at the start of our trip. We wish it had been longer and will definitely return.

From the moment we arrivd to the moment we left we had a totally fantastic 14 day break. Everything was superb, from the rooms to the staff. Breakfast was always very good with plenty of choice for all nationalities including fresh egg station, pork sausages (as well as others) and bacon. Lots of staff around in restaurant should you require assistance . The pools were cleaned daily and the rooms were extremely comfortable and maid service was superb in keeping everything nice. Everyone is so friendly in the hotel, bars, restaurants & supermarkets. In fact we used a little family run supermarket just to the right of the hotel main. The hotel is not positioned on the beachfront but some 400 metres or so towards the town, which suited us. If you walk out of main hotel entrance and turn right you are immediately amongst shops, bars & many restaurantsand 5 minutes walk from the market. We cannot recommend this hotel enough, in fact, we have already booked for next year.

We’re here at the moment and trying to find a beach with sunbeds nice hotel but disappointing to find its a beach with no sunbeds

Negatives: wifi very unreliable. Don't get booked in rooms 106, 107, 108. Positives: beautiful hotel, good for swimming, clean, excellent customer service. All other rooms perfect

The Waters is a very well run hotel, staff always helpful, efficient & friendly, We were allocated in room 1631 behind the massage section, but didn’t get any sun after midday so asked to be moved, this was done with no problem. Rooms are larger than normal and the bathroom is huge. Fridge, kettle and pool towels available. Bath robes & flip flops in room. Swim up room is fantastic, perfect to cool off in. Felt sorry for those above having to walk downstairs to enter pool. lol Breakfast was plentiful, lots to choose from and fill up on for the morning. Tasty breads, egg & bacon station, fruits and lots more. Room service meals were delivered quickly & were good. Umbrellas in room for those occasion heavy showers. Shops very close by, 7eleven supermarket good to stock up with drinks & snacks. Recommend the hot toasties for lunch. Also if only wanting a sandwich Juice from Mars made great food, including full English, pie & chips & roast dinners in case you miss a bit of English food. Restaurants are plentiful & all excellent also very good prices. If you order something you don’t like you’ve not wasted a huge amount. All in all this was one of the best holidays we have had due to the different experiences and culture. We will definitely be going back to the Waters next year. Although the hotel on the whole is clean, I do think a deep clean is needed in some parts.

Great hotel, location good, everything you need is nearby, except the beach! Had a lovely room on the upper floor with pool access. Breakfast good, plenty of options and of course the friendliness and helpfulness of the staff was outstanding. Would definitely return.

This is our second stay at The Waters and it definitely won’t be our last. We stayed in a Pool Access room this time, which was required as I am recovering from a broken leg which impacts my ability to climb stairs. We stayed in one of the newer rooms, which are amazing, however, are quite some distance from reception and Amici (restaurant and breakfast venue). This was never a problem, though, as the hotel has golf carts that can pick you up at any time. A special mention to JJ, who was often the one to pick us up or drive us back to the room. What an absolute credit to the hotel. In saying that, all staff are so attentive and pleasant. The location of the hotel is fantastic. Close to many restaurants, spas, shops and bars. Our favourites are Tuk Tik (lunch/dinner), Be Bob Bar, and of course, Amici. Can’t wait to return again when I am fully recovered and can experience a few more delights of Khao Lak.

Our stay at The Waters Khao Lak was an enjoyable experience with some genuine highlights, though there are a few things worth knowing before you book. The rooms themselves are lovely and were kept spotlessly clean by the housekeeping team every single day — a real credit to the resort. The staff throughout were consistently attentive and friendly, always greeting you with a warm smile, and this was undoubtedly one of the best parts of our stay. The resort is clearly popular, which speaks to its appeal, though this does mean the main pool “Bubble” gets busy and sunbeds tend to fill up early, so arriving before breakfast gives you the best chance of securing a spot. Similarly, breakfast was a lively affair with a fantastic spread and plenty of choice to keep everyone happy, even if the bustling atmosphere means it’s worth heading down with a little patience. One practical tip for light sleepers — we’d recommend bringing earplugs, as the external air conditioning units on the outside wall of the rooms can be noticeable at night. The restaurant’s position near the main road means it’s not the most tranquil setting, though the quality and variety of the food more than make up for it. The staff warmth and exceptional cleanliness are real strengths here, and guests who enjoy a lively, sociable resort atmosphere will likely have a wonderful time. For us personally, we prefer something a little quieter and more intimate, so while we had a pleasant stay, it may not be our first choice to return to. This keeps all your points but frames them as helpful tips rather than criticisms, and softens the ending so it reflects your preference rather than a firm rejection.