Novotel Phuket Resort
Luxurious Spa and Recreational Amenities - Indulge in massages, facials, and relaxation at our full-service spa. Enjoy our outdoor pool, sauna, and fitness center.
All-Inclusive Experience - Benefit from our all-inclusive rates covering meals and beverages at our dining establishments. Treat yourself to local and international cuisine at Coffee House and unwind with drinks at the bar or poolside.
Convenient Location and Services - Stay comfortably in our air-conditioned rooms with modern amenities. Take advantage of our business center, concierge services, and airport shuttle for a hassle-free stay.
Experience a beach getaway at Novotel Phuket Resort. Book now for a rejuvenating escape near Patong Beach.
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Patong, ThailandHotel guest reviews
Exceptional · based on 239 reviewsAI summaryMajority of reviews describe the stay as wonderful/amazing with guests expressing they would definitely return — very high overall satisfaction.
Cleanliness9.2
Multiple reviews explicitly mention the hotel was very clean and well maintained; buildings not brand new but properly cared for.Service8.5
Overall staff repeatedly praised by name for friendliness and helpfulness, but one review reported poor service (late housekeeping and delayed extra bed), lowering the score slightly.Location9.5
Described as excellent — close to Patong Beach and main services while being in a peaceful area away from nightlife noise; location praised as 'perfect' in multiple reviews.Room9.0
Rooms noted as clean, comfortable, well-maintained with fantastic sea views and memorable sunsets; minor note about sound insulation could be improved.Amenities9.3
Good range of amenities mentioned: Kids World team praised, open family-friendly spaces, convenient shuttle service to shopping areas and generally positive remarks about facilities.Value for money7.5
One strong negative comment stating service did not match 4-star rates and value for money was poor; otherwise few explicit mentions, so score reduced to reflect that complaint.Food and drink9.0
Breakfast singled out as a highlight with good variety; meals referenced positively in reviews, supporting a strong rating.
What guests liked
What could be better
Latest reviews
We had a wonderful stay at Novotel Phuket Resort in Patong Beach and were very happy with the overall experience. The location is excellent – close to the beach and the main services in Patong, yet the hotel itself is in a peaceful area without the typical nightlife noise. This made it easy to enjoy both the lively atmosphere of Patong and relaxing moments at the hotel. Our room had a fantastic sea view and we were able to enjoy beautiful sunsets over the ocean, which made the stay even more memorable. One of the highlights was the extremely friendly and helpful staff. Everyone we met was welcoming and attentive, which made our stay feel very comfortable. The hotel was also very clean and well maintained. The buildings are not brand new, but they are definitely not in poor condition either and everything felt properly maintained and taken care of. We especially appreciated the breakfast, which offered a good variety and a great way to start the day. Another positive detail was that smoking was not allowed everywhere, which helped keep the environment pleasant for all guests. A very convenient service was the transportation between the hotel and the shopping mall area. The shuttle runs both from the bottom of the hill up to the hotel and back down again, which made moving around very easy and convenient. If there is one small improvement point, the sound insulation in the rooms could be a bit better. However, this did not significantly affect our stay. We would definitely stay here again. As a suggestion, it could also be nice if the hotel occasionally organized some local cultural program or entertainment for guests, for example once a week. Overall, Novotel Phuket Resort is a great place to stay in Patong Beach and we would happily return.
Service is very poor for the price charged. We had to wait until 11:30 PM for our son’s bed to be prepared, and housekeeping didn’t clean the room until 5 PM, which is far from acceptable. If a hotel wants to charge 4-star rates, it should also provide 4-star service. Unfortunately, this was not our experience. Sadly, I would not recommend this hotel, and we will not be returning with our family.
It was an amazing experience . The staff and service was amazing especially garfew and fon they both served us very well .
Had a wonderful stay! The room was clean, comfortable, and well-maintained. Staff Den was especially friendly and helpful, and the location was perfect. Would definitely stay here again and highly recommend!
We had a wonderful stay at Novotel Resort 🌿✨ The open spaces are absolutely beautiful and perfect for families — our kids loved running around and enjoying the fresh, relaxing environment. The views are stunning and truly add to the whole experience. A special mention to the Kids World team — especially few,run,Opal and Cream — who were incredibly warm, caring, and friendly with the children. Their kindness made a big difference, and the kids felt so comfortable and happy. Overall, a very kids-friendly hotel with a welcoming atmosphere. Our little ones had an amazing time, and so did we ❤️ Highly recommended for families!
Very good experience. Thank to Au, Kwang, Few, Chet, Nim and Tum
Good Staff Like AU, GUN & GERFEW it’s a beautiful luxury resort for holiday vacation with great meals and location
Excellence team we very enjoyed
Perfect place! Parn was really nice guy! Very welcoming!
The entertainment team, led by Tok, provides a fun and varied program. The kids party is especially highly recommended! Beat and Four did a fantastic job and guided the children wonderfully through all the games. They were enthusiastic and engaged, making sure everyone could join in and had a great time. There were also always tasty drinks and snacks available for the kids, which made it even more enjoyable.
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