Sing Golden Place Hotel

I booked 2 nights via AGODA ( FRI-> SUN ). I found out that my flight was late night(SUN) and enquired about room extension during check-In. Front desk staff ( named X ) attended to me and said I needed to book additional night. There was a promotional price if book then . I took her offer. However, on Sunday afternoon, staff called me and said my room rate was a mistake and I needed to pay the difference, I went downstairs to front desk to check. The lady manager stated her staff wrongly stated the price and I need to pay the difference. I questioned her whether she checked staff X and why took so long to discover such mistake? I could not change hotel now .A heated argument ensues and manager finally accepted defeat after I mentioned that this is like cheating the guest. When staff X reported to work later , she called me up and questioned me why I am so rude to her manager and why I could not pay the diffference. I told her this is business principle, the mistake was from hotel and it took them last minute to discover why I need to pay for their mistake? Staff X said " normal guest " would just pay up and she is upset I am not that normal . I hunged up the phone.

Staft ok , room clean, location need walk around 10 mint to mall.

great quiet place to stay

Nice Hotel and all staf very friendly

Hotel OK. Need to improve a lot with the maintenance services such as air conditioning and toilet upgrades.

their rooms are exceptionally clean as the hotelier keeps their windows open when the rooms are not occupied. Fresh sunlight airflow will remove moisture and foul air from the rooms which are spacious and the standing shower and longbath are excellent. Within walking distance to shopping areas. Downside - water pressure from the sink is extremely low.

This is near to the See Kim Yong area where the town is bustle. Plenty of food options nearby, where massage is just at the doorstep. The room is however very old and even the amenities are aged. Wifi was perpetually slow. Overall it was acceptable for the price they we paid.

Overall rating : UNSATISFACTORY NOT RECOMMENDED. My Greatest Comments: 1) Front Counter Official need to send Client's Course Training - She is not multitasking person, rude the answer if ask questions or help or favor while she is doing work ( a THAI LADY) . She thinks she is always right Customer are wrong- scolding customers, hot temper not suited to be in the reception better to put her in housekeeping. Book for 3 rooms but in vein. The receptionist asks us our reference number but we didn’t print it because we just presented our mobile phone since it was saved in it. Now that we are in a modern world the management should send their receptionist into training. Better to look for another hotel..

if you like to be away from city noise, this is the place recommended. If you want to be close to shopping area in downtown, this is the place not recommended. For the above, is when you are on your foot. Room size is good. If you want good water pressure, don't stay at the rooms on the top floor.

Was there for a 2 nights stay at this hotel. Once reached hotel, no welcoming gesture at all. Front office staff asked me " give me your passport" I was like..WTH. was totally turned off by that. No smiles nothing at all, I feel like I was not welcomed at all. The wifi in room is good. But the room is a big disappointment. The bed was due for a change. Basic toiletries provided is so so. Cannot boil hot water at all. No complimentary coffee. This is not the kind of hotel for family stay. Avoid at all cost if you are staying with family especially with small kids or infants. Location is far away from Lee garden area and the markets. The hotel is surrounded with the local massage parlors, karaokes and coffee shops. You have to take the public transport for sure. Think twice before getting this hotel.